Hard Rock Hotel Cancun

CANCUN

Description

Located in Cancun's Hotel Zone, this beachfront resort overlooks the Caribbean Sea. With multiple pools, swim-up bars, lounges, and restaurants, guests can enjoy diverse culinary experiences. The resort's chefs offer a range of cuisines, from International and Mexican to Asian, Italian, and Steakhouse options. Spacious rooms and suites boast amenities such as double hydro spa tubs and private balconies with stunning ocean views. Guests can also explore local attractions, including the pre-Columbian city of Tulum, jungle tours, and snorkeling excursions, or simply relax and enjoy the sunset.

Facilities & Services:

Hotel type

hotel

Methods of payment

MasterCard; Diners Club; American Express; Visa Electrón; Visa

Facilities

Clothes dryer; Babysitting service (with fee); Terrace; Gym; Hotel safe; Late Check-out (with fee); Garden; Airport Shuttle; Medical service; Sun terrace; Launderette (with fee); Shop; Smoke detector; Luggage room; Laundry service (with fee); Air conditioning in public areas; Room service; Local and international calls; Concierge; Bellboy service; Lift access; 24-hour security; Private beach area; Multilingual staff; Mobile phone coverage; Car hire (with fee); Secure parking

Catering

Smoking area; Show cooking; Bar; Banquet hall (with fee); Non-smoking area; Restaurant: 5; Poolside snack bar; Café; Air conditioning in Restaurant; Swim-up bar; Highchairs

Business

Audio-visual equipment rental; Conference hostess; Projector; Meeting room: 14; Conference room

Entertainment

Kids’ club; Entertainment programme for children; Entertainment programme for adults; Parasols; TV lounge; Sun loungers; Game room; Children playground; Theatre / auditorium

Health

Spa treatments; Massage; Steam bath; Hairdressing salon; Spa centre; Beauty salon (with fee); Hot tub

Green Programmes - Worldwide

Earth Check

Meals

Special dietary options; Breakfast; Breakfast buffet; Snacks; Breakfast and lunch; Set menu dinner; Breakfast and dinner; À la carte dinner; All inclusive; Buffet dinner; All inclusive with alcoholic drinks top brands; Vegetarian meal; Buffet lunch

Things to keep in mind

Credit card is compulsory as a deposit, no deposit in cash is accepted (with fee); Non-smoking establishment; Deposit on arrival; Identification card at arrival; LGTBIQ friendly

Sports

Beach volleyball; Volleyball; Basketball; Fitness; Tennis; Surfing; Aerobics; Aqua fit; Table tennis; Golf; Billiards

Note that some facilities may be paid, resulting in additional costs.

Cancellation Policy:

- Cancellation free of charge until the date provided in "cancellation charges" (information available on booking form).

- The cancellation request when sent by email must be made before 6:00 pm, after that time it will only be considered on the following business day.

- If the booking has already been payed in full before the cancelation date, 95% of the value is refunded and the remaining 5% remain in credit and may be used in a future reservation. The maximum term for the use of the credit is 60 days after the date of the first cancellation.

- 1% deposits are non-refundable and can not be used for future bookings.

- 5% deposits are non-refundable but may be used in a future reservation. The maximum term for the use of the credit is 60 days after the date of the first cancellation.

- Non-refundable bookings cannot be cancelled.