Hard Rock Hotel Cancun

CANCUN

Description

Located in Cancun's Hotel Zone, this beachfront resort overlooks the Caribbean Sea. With multiple pools, swim-up bars, lounges, and restaurants, guests can enjoy diverse culinary experiences. The resort's chefs offer a range of cuisines, from International and Mexican to Asian, Italian, and Steakhouse options. Spacious rooms and suites boast amenities such as double hydro spa tubs and private balconies with stunning ocean views. Guests can also explore local attractions, including the pre-Columbian city of Tulum, jungle tours, and snorkeling excursions, or simply relax and enjoy the sunset.

Facilities & Services:

Hotel type

hotel

Methods of payment

American Express; Visa Electrón; Visa; MasterCard; Diners Club

Facilities

Room service; Concierge; Local and international calls; Smoke detector; Shop; Bellboy service; 24-hour security; Air conditioning in public areas; Private beach area; Multilingual staff; Mobile phone coverage; Car hire (with fee); Secure parking; Clothes dryer; Babysitting service (with fee); Gym; Lift access; Late Check-out (with fee); Medical service; Terrace; Airport Shuttle; Sun terrace; Launderette (with fee); Hotel safe; Garden; Luggage room; Laundry service (with fee)

Catering

Poolside snack bar; Air conditioning in Restaurant; Swim-up bar; Highchairs; Non-smoking area; Smoking area; Restaurant: 5; Café; Show cooking; Bar; Banquet hall (with fee)

Business

Conference hostess; Projector; Meeting room: 14; Conference room; Audio-visual equipment rental

Entertainment

Entertainment programme for children; Entertainment programme for adults; Parasols; Sun loungers; Children playground; Kids’ club; TV lounge; Game room; Theatre / auditorium

Health

Hairdressing salon; Spa treatments; Massage; Steam bath; Spa centre; Beauty salon (with fee); Hot tub

Green Programmes - Worldwide

Earth Check

Meals

Breakfast buffet; Snacks; Breakfast and lunch; All inclusive; All inclusive with alcoholic drinks top brands; Set menu dinner; Breakfast and dinner; Vegetarian meal; À la carte dinner; Buffet dinner; Buffet lunch; Special dietary options; Breakfast

Things to keep in mind

Identification card at arrival; LGTBIQ friendly; Credit card is compulsory as a deposit, no deposit in cash is accepted (with fee); Non-smoking establishment; Deposit on arrival

Sports

Table tennis; Golf; Aqua fit; Billiards; Beach volleyball; Volleyball; Basketball; Fitness; Tennis; Surfing; Aerobics

Note that some facilities may be paid, resulting in additional costs.

Cancellation Policy:

- Cancellation free of charge until the date provided in "cancellation charges" (information available on booking form).

- The cancellation request when sent by email must be made before 6:00 pm, after that time it will only be considered on the following business day.

- If the booking has already been payed in full before the cancelation date, 95% of the value is refunded and the remaining 5% remain in credit and may be used in a future reservation. The maximum term for the use of the credit is 60 days after the date of the first cancellation.

- 1% deposits are non-refundable and can not be used for future bookings.

- 5% deposits are non-refundable but may be used in a future reservation. The maximum term for the use of the credit is 60 days after the date of the first cancellation.

- Non-refundable bookings cannot be cancelled.