Hard Rock Hotel Cancun

CANCUN

Description

Located in Cancun's Hotel Zone, this beachfront resort overlooks the Caribbean Sea. With multiple pools, swim-up bars, lounges, and restaurants, guests can enjoy diverse culinary experiences. The resort's chefs offer a range of cuisines, from International and Mexican to Asian, Italian, and Steakhouse options. Spacious rooms and suites boast amenities such as double hydro spa tubs and private balconies with stunning ocean views. Guests can also explore local attractions, including the pre-Columbian city of Tulum, jungle tours, and snorkeling excursions, or simply relax and enjoy the sunset.

Facilities & Services:

Hotel type

hotel

Methods of payment

Visa; MasterCard; American Express; Visa Electrón

Facilities

Transfer service (with fee); Towels and bed linen; Car hire (with fee); Babysitting service (with fee); Gym; Terrace; Hotel safe; Private beach area; Medical service (with fee); Launderette (with fee); Garden; Smoke detector; Laundry service (with fee); Late Check-out (with fee); Sun terrace; Room service; Air conditioning in public areas; Shop (with fee); Bellboy service; Mobile phone coverage; 24-hour security; Multilingual staff; Concierge; Secure parking; Lift access

Catering

Air conditioning in Restaurant; Swim-up bar; Bar; Show cooking; Banquet hall (with fee); Poolside snack bar; Smoking area; Non-smoking area; Café; Restaurant: 5

Business

Projector (with fee); Conference room; Meeting room: 14; Audio-visual equipment rental (with fee); Conference hostess (with fee)

Entertainment

TV lounge; Kids’ club; Theatre / auditorium; Entertainment programme for children; Entertainment programme for adults; WaterSlides; Parasols

Health

Spa treatments (with fee); Massage (with fee); Steam bath; Hairdressing salon; Sauna; Hot tub; Spa centre; Beauty salon (with fee)

Meals

Buffet lunch; Special dietary options; Breakfast buffet; Breakfast and lunch; Breakfast and dinner; Snacks; All inclusive; All inclusive with alcoholic drinks top brands; Set menu dinner; Vegetarian meal; À la carte dinner; Buffet dinner

Things to keep in mind

Credit card is compulsory as a deposit, no deposit in cash is accepted (with fee); Non-smoking establishment; Identification card at arrival; LGTBIQ friendly

Sports

Beach volleyball; Volleyball; Basketball; Aerobics; Tennis; Table tennis; Golf (with fee); Billiards

Note that some facilities may be paid, resulting in additional costs.

Cancellation Policy:

- Cancellation free of charge until the date provided in "cancellation charges" (information available on booking form).

- The cancellation request when sent by email must be made before 6:00 pm, after that time it will only be considered on the following business day.

- If the booking has already been payed in full before the cancelation date, 95% of the value is refunded and the remaining 5% remain in credit and may be used in a future reservation. The maximum term for the use of the credit is 60 days after the date of the first cancellation.

- 1% deposits are non-refundable and can not be used for future bookings.

- 5% deposits are non-refundable but may be used in a future reservation. The maximum term for the use of the credit is 60 days after the date of the first cancellation.

- Non-refundable bookings cannot be cancelled.