Hard Rock Hotel Riviera Maya

PLAYA DEL CARMEN

Description

Bordered by a private white sand beach and lush tropical landscapes, this decadent luxury resort pulls out all the stops for an unreal holiday for families and couples alike. The resort is situated near Playa del Carmen on the Mayan Riviera, less than 50 kilometres from the pre-Colombian Mayan ruins of Tulum. Visitors will have many opportunities to explore the area with excursions to Tulum and Chichen-Itza archaeological sites, and can swim with dolphins or even tour the Hard Rock sister hotel in Cancun. Each room offers generous proportions, a hydro spa bathtub, private balcony, and a range of state-of-the-art amenities, all decorated with vibrant colours and textures. Guests will delight in the private beach, children's pool and family pool, and the resort also offers a sophisticated and opulent adults-only hotel with four pools, nine imaginative restaurants and six lavish bars exclusively for adults.

Facilities & Services:

Hotel type

hotel

Methods of payment

Visa; MasterCard; American Express

Facilities

Day-care centre; Shop; Airport Shuttle; Gym; Mobile phone coverage; Bicycle hire service; Valet parking (with fee); Bicycle storage; Luggage room; Medical service; Lift access; Launderette; Cloakroom; Small pets allowed (under 5 kg) (with fee); Concierge; Bellboy service; Laundry service; 24-hour security; Room service; Bikes available; Newspapers; Multilingual staff; Terrace; Secure parking; Hotel safe; Private beach area; Transfer service (with fee); Garden; Car hire (with fee); Air conditioning in public areas; Clothes dryer; Babysitting service (with fee)

Catering

Show cooking; Highchairs; Smoking area; Café; Restaurant: 9; Poolside snack bar; Air conditioning in Restaurant; Bar; Swim-up bar

Business

Business centre; Photocopier (with fee); Secretarial service (with fee); Conference room; Projector (with fee); Meeting room

Entertainment

TV lounge; Game room; Entertainment programme for children; Theatre / auditorium; Parasols; Sun loungers; Nightclub; Children playground (with fee); Kids’ club

Health

Spa treatments (with fee); Spa centre; Massage (with fee); Beauty salon (with fee); Steam bath (with fee); Sauna; Hot tub (with fee); Hairdressing salon (with fee)

Green Programmes - Worldwide

Earth Check

Meals

Vegetarian meal; À la carte dinner; Buffet dinner; À la carte lunch; Buffet lunch; Breakfast; Breakfast buffet; All inclusive with alcoholic drinks top brands; Snacks

Things to keep in mind

Deposit on arrival; Identification card at arrival

Sports

Volleyball; Basketball; Aqua fit; Fitness; Diving (with fee); Tennis; Aerobics; Golf practice facility (with fee); Golf (with fee); Bowling alley (with fee); Billiards

Note that some facilities may be paid, resulting in additional costs.

Cancellation Policy:

- Cancellation free of charge until the date provided in "cancellation charges" (information available on booking form).

- The cancellation request when sent by email must be made before 6:00 pm, after that time it will only be considered on the following business day.

- If the booking has already been payed in full before the cancelation date, 95% of the value is refunded and the remaining 5% remain in credit and may be used in a future reservation. The maximum term for the use of the credit is 60 days after the date of the first cancellation.

- 1% deposits are non-refundable and can not be used for future bookings.

- 5% deposits are non-refundable but may be used in a future reservation. The maximum term for the use of the credit is 60 days after the date of the first cancellation.

- Non-refundable bookings cannot be cancelled.