Alua Tenerife (ex Gran Hotel Turquesa Playa)

Puerto De La Cruz

Customer ReviewsGood7.8

Description

This complex is located in a quiet area in Puerto de la Cruz. Guests have a choice of 421 non-smoking rooms. The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service and a safe. Wireless internet access (no extra charge) is provided to guests. Guests can get more information about excursions at the tour desk. Wheelchair-accessible facilities are available. There are also a number of shops that make for great strolling and browsing. A garden provides extra space for rest and relaxation in the open air. Additional amenities include a newspaper stand and a TV room. Guests arriving by car can park their vehicles in the garage or in the parking lot (for a fee). Further services and facilities include a car rental service, room service, a laundry service, a coin-operated laundry and a hotel shuttle bus. A bicycle rental service gives guests the opportunity to explore the surrounding area independently. 2 conference rooms are (See more)

Facilities & Services:

hotel; Visa Electrón; Maestro; Visa; MasterCard; Transfer service (with fee); Hotel safe (with fee); Towels and bed linen; Car hire (with fee); Shop; Electric kettle; Smoke detector; Gym; Air conditioning in public areas; Garage; Newspaper stand; Dining area; Bicycle hire service (with fee); Late Check-out (with fee); Sun terrace; Launderette (with fee); Airport Shuttle (with fee); Laundry service (with fee); Lift access; Luggage room; Room service (with fee); Local and international calls (with fee); Terrace; Currency exchange facilities (with fee); Concierge; Small pets allowed (under 5 kg) (with fee); Multilingual staff; Garden; Highchairs; Air conditioning in Restaurant; Restaurant: 3; Show cooking; Café; Banquet hall; Poolside snack bar; Bar; Meeting room; Conference room: 2; Audio-visual equipment rental (with fee); Projector (with fee); Children playground; Kids’ club; TV lounge; Game room; Entertainment programme for children; Entertainment programme for adults; Parasols; Theatre / auditorium (with fee); Sun loungers; Massage (with fee); Sauna (with fee); ; Vegetarian meal (with fee); Snacks; Breakfast buffet; Set menu dinner (with fee); Buffet dinner; Late riser breakfast; Set menu lunch (with fee); ; Buffet lunch; All inclusive; Special dietary options (with fee); Half Board; Breakfast; Non-smoking establishment; Identification card at arrival; Billiards (with fee); Putting green; Sailing (with fee); Aqua fit; Darts; Diving (with fee); Cycling / mountain biking (with fee); Paddle tennis; Fitness; Jet ski (with fee); Surfing (with fee); Aerobics (with fee); Squash (with fee); Golf (with fee); Mini golf; Bocce; Table tennis;

Note that some facilities may be paid, resulting in additional costs.

Cancellation Policy:

- Cancellation free of charge until the date provided in "cancellation charges" (information available on booking form).

- The cancellation request when sent by email must be made before 6:00 pm, after that time it will only be considered on the following business day.

- If the booking has already been payed in full before the cancelation date, 95% of the value is refunded and the remaining 5% remain in credit and may be used in a future reservation. The maximum term for the use of the credit is 60 days after the date of the first cancellation.

- 1% deposits are non-refundable and can not be used for future bookings.

- 5% deposits are non-refundable but may be used in a future reservation. The maximum term for the use of the credit is 60 days after the date of the first cancellation.

- Non-refundable bookings cannot be cancelled.